DISCOVER THE MAGIC OF THE RAINFOREST

Cancellations must be submitted in writing to our reservations department. For individual reservations during low and high seasons, changes or cancellations are accepted without penalty up to 30 days before arrival. Cancellations within 29 days, no-shows, or early departures incur a 100% penalty. For the Festive period (December 20 – January 5), specific deposit and cancellation rules apply as detailed in your reservation confirmation.

Room rates at Nayara Gardens include a complimentary daily Gourmet Breakfast. Additional inclusions and amenities may vary depending on your selected booking program or current seasonal offers.

Yes — we provide private transfers in air-conditioned vehicles from San José (SJO) or Liberia (LIR) international airports, approximately a 3-hour drive to the Arenal Volcano National Park area. We can also coordinate private plane transfers to the local La Fortuna airstrip, followed by a 15–20 minute drive to the resort.

Yes, complimentary WiFi is available throughout our resort to keep you connected — or simply to give you the choice to fully disconnect and immerse yourself in the rainforest.

Our diverse and professional team is primarily fluent in Spanish and English, and warmly assists guests arriving from every corner of the globe.

Nayara Gardens is committed to sustainable luxury within the Costa Rican rainforest as part of a Green Globe-certified resort complex. Our verifiable actions include extensive reforestation programs that have restored over 30 acres of wildlife corridors and rainforest habitat.

We prioritize transparency in our pricing. A mandatory 13% VAT is applied to all bookings in Costa Rica. Extra charges for additional persons or cleaning fees for policy violations may also apply and will always be communicated clearly before or at the time of booking.

We accept all major international credit cards. For last-minute bookings or peak season reservations, full prepayment by credit card may be required to secure your reservation at the time of booking.

We strongly recommend booking accommodation several months in advance for high-demand periods, particularly during the Festive and holiday seasons. For dining and spa treatments, we suggest reservations at least two to three weeks before arrival to ensure your preferred times are available.

Yes — our award-winning spa offers a world-class selection of treatments including deep tissue massages, body scrubs, body wraps, and facials. We recommend pre-booking to secure your preferred time. Book your spa experience →

Absolutely. Nayara Gardens is a family-friendly resort where children of all ages are warmly welcomed to experience the wonders of the rainforest together.

We offer family-friendly adventures such as guided nature walks to spot sloths and toucans in the surrounding rainforest. While there is no formal kids' club, babysitting services are available at an additional cost and require advance reservation.

La Terraza is our primary family-friendly restaurant, offering international cuisine in a relaxed atmosphere with live music. Families also enjoy the casual fusion at Asia Luna.

Yes — complimentary cribs and high chairs are provided to ensure our youngest guests have a comfortable and safe stay at Nayara Gardens.

Yes — Nayara Gardens features family-friendly pools, and all of our villas include private plunge pools for family enjoyment.

Check-in is at 3:00 PM and check-out at 12:00 PM (Noon). Early arrivals and late departures are subject to resort availability. We recommend contacting us at least 24 hours in advance at +1 (844) 865-2002 or reservations@nayararesorts.com.

Yes — complimentary valet and self-parking are available for all guests. No prior reservation is required.

We recommend contacting our concierge or reservations department to confirm whether the property can accept pre-arrival packages and to review any associated policies before shipping.

Pets are not permitted at Nayara Gardens, with the exclusive exception of guide dogs for visually impaired guests. Emotional support animals are not allowed under this policy.

Nayara is a 100% non-smoking property. Smoking is strictly prohibited in guest rooms, public areas, and all outdoor spaces to preserve our pristine rainforest environment.

Certainly. Our concierge team is happy to arrange local taxi and transportation services to assist with your regional explorations.

We accommodate dietary requirements including vegetarian, vegan, kosher, gluten-free, and dairy-free options. Please notify us at least 72 hours before arrival by calling +1 (844) 865-2002 or emailing reservations@nayararesorts.com.

Yes — 24-hour in-room dining is available. You may access the full menu and place orders through your room phone extension or our mobile app.

To maintain an exclusive atmosphere, our guestrooms, restaurants, and spa facilities are reserved for registered guests with a confirmed reservation.

Gratuities are discretionary; 10–15% is typically suggested for dining and spa services. Please check your bill to confirm whether a service charge has already been included.

We do not offer on-site currency exchange; however, the resort accepts US Dollars and major international credit cards. Exchange services are available in the nearby town of La Fortuna.

Yes — Nayara Gardens features accessible rooms equipped with roll-in showers and grab bars. Wheelchair-friendly pathways are maintained throughout the resort grounds to ensure ease of navigation for all guests.

For your comfort, all guest rooms are equipped with mosquito nets for the beds, screened windows, and complimentary insect repellent.

We provide emergency services with on-call doctors available for guests. Our professional team is also fully trained in first aid and CPR for any urgent situations.

Currently we do not have dedicated meeting or event facilities at the resort.

We do not host wedding ceremonies at our property at this time.

While we do not have an in-house photographer, our concierge can recommend preferred external suppliers who are familiar with the resort and its most beautiful settings.

Private photographers can be accommodated subject to insurance verification and the payment of additional coordination fees. Please contact our concierge in advance to arrange the details.

Cancellations due to force majeure — such as acts of God, war, terrorism, or natural disasters — may qualify for a refund or travel credit at our discretion. Documentation of the event and its direct impact on your travel is required, and each case is reviewed individually. We strongly recommend purchasing travel insurance.

Given our rainforest climate, we recommend light layers, a rain jacket, and closed-toe shoes for nature trails. The resort observes a "Resort Chic" dress code for evenings; for the spa, comfortable wear and flats are ideal — you may safely leave your heels at home.

Yes — we welcome special requests for specific views or room placements. While we will do our utmost to accommodate your preferences at check-in, these requests are subject to availability and cannot be guaranteed.

Periodically we provide exclusive rates for Costa Rican residents. To stay informed about these promotions and seasonal offers, we invite you to subscribe to our official newsletter.

Outside of the Festive Season, we do not enforce minimum stay requirements. During the holiday period, departures are not permitted on December 24th and 31st, and attendance at our holiday gala dinners is mandatory for those evenings.

We do not offer connecting rooms at this time. Our rooms can accommodate up to 3 guests, including children.

To safeguard the complete privacy and serenity of all our guests, the use of drones is strictly prohibited throughout the entire property.

For career inquiries, our Human Resources department can be reached directly at empleos@nayararesorts.com.

Yes — all private transfers are conducted by professional local naturalists who provide an educational introduction to the region during your drive, offering a first glimpse into Costa Rica's remarkable biodiversity.

We offer preferential rates for guests who combine stays at our properties in Costa Rica and Panama, or at our two luxury retreats in Chile. Please contact our reservations team to explore curated multi-destination itinerary options.

To safely navigate Costa Rica's diverse terrain, we highly recommend renting a 4x4 vehicle for your travels throughout the country.

The closest fueling station is located in La Fortuna, approximately 7 kilometers (4.3 miles) from the resort entrance.